Privacy Policy for michaelquelal.com

1. Information Collection
We collect the following data:

  • Personal identifiers (name, email, shipping/billing addresses)
  • Payment information (processed securely via encrypted gateways)
  • Technical data (IP address, browser/device characteristics)
  • Usage patterns (pages visited, clickstream data)
  • Marketing/communication preferences

2. Legal Basis for Processing
Under GDPR and CCPA, processing is based on:
✓ Contractual necessity (order fulfillment)
✓ Legitimate business interests
✓ Explicit consent (for marketing communications)
✓ Legal compliance requirements

3. Data Usage Purposes
Your information enables us to:

  • Process transactions and fulfill orders
  • Provide customer support
  • Improve website functionality and user experience
  • Conduct market research and analysis
  • Prevent fraud and enhance security

4. Data Sharing Practices
We may disclose information to:

  • Payment processors (Stripe, PayPal)
  • Shipping and logistics providers
  • Analytics services (Google Analytics)
  • Marketing platforms (with consent)
  • Legal authorities when required

5. International Data Transfers
For cross-border data transfers, we implement:
→ EU Standard Contractual Clauses
→ Adequacy decisions where applicable
→ Additional organizational safeguards

6. Your Data Rights
You may exercise your right to:

  • Request access to your personal data
  • Correct inaccurate information
  • Delete your personal data
  • Restrict or object to processing
  • Receive your data in portable format
  • Withdraw consent (where applicable)

7. Data Retention Periods
We retain data:

  • For active customers: duration of relationship + 4 years
  • For order records: 7 years (legal requirement)
  • For marketing data: until consent withdrawal

8. Security Measures
Our comprehensive protections include:

  • 256-bit SSL encryption
  • Regular penetration testing
  • Role-based access controls
  • PCI DSS compliance for payments
  • Employee privacy training

9. Cookies & Tracking Technologies
We utilize:

  • Essential functional cookies
  • Performance cookies (with consent)
  • Targeting/advertising cookies (with consent)
  • You may manage preferences via browser settings

10. Children’s Privacy
We do not knowingly collect data from children under 16 without parental consent.

11. Policy Updates
We may modify this policy as needed. The current version will always be available on our website with the effective date.

12. Contact Information
For privacy inquiries or to exercise your rights, please use the contact form available at michaelquelal.com/contact.