Return Policy for michaelquelal.com
1. Return Eligibility
- 30-day return window from delivery date
- Items must be:
• Unworn/unused
• In original condition with tags attached
• In original packaging - Proof of purchase required
2. Non-Returnable Items
The following cannot be returned:
- Swimwear & intimate apparel (hygiene reasons)
- Customized/personalized items
- Final sale items (clearly marked)
- Accessories with hygiene seals removed
3. Return Process
To initiate a return:
- Log in to your michaelquelal.com account
- Navigate to “Order History”
- Select “Request Return” for relevant order
- Complete the return form and print label
4. Return Shipping
- Customer pays return shipping unless:
• Wrong item received
• Defective product - Recommended carriers: UPS, FedEx (with tracking)
- Original shipping fees non-refundable
5. Refund Processing
- Allow 7-10 business days for processing
- Refund issued to original payment method
- Bank processing may take additional 3-5 days
6. Exchanges
We offer:
- Size exchanges (subject to availability)
- Color exchanges (subject to availability)
- Store credit for out-of-stock exchanges
7. Damaged/Defective Items
If you receive a faulty product:
- Contact us within 48 hours via website
- Provide clear photos of damage/defect
- We’ll cover return shipping and send replacement
8. International Returns
- Customer responsible for return shipping
- Customs/duties non-refundable
- Declare as “Returned Goods” to avoid fees
9. Store Credit Option
May choose:
- Full refund to original payment
- Store credit (+10% bonus for future purchases)
10. Return Address
Provided after return authorization via:
- Your account dashboard
- Email confirmation
11. Quality Inspection
All returns undergo:
- Authentication check
- Quality assessment
- May refuse returns not meeting policy
12. Policy Exceptions
We reserve right to:
- Deny returns not meeting conditions
- Suspend accounts for policy abuse
13. Legal Rights
This policy doesn’t affect your statutory rights under consumer protection laws.